Shipping & Delivery

Local Shipping (via Courier)

1-3 working days of placing your order, although may be longer during busy periods. The expected delivery date will be included in your order confirmation email along with a tracking number and a link to our carrier’s website for updates on the delivery status. We may also follow up with a courtesy call.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in Flat 1". SCENZE is not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery between 09:00 and 20:00, in some cases, a signature may be required. If nobody is available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to reschedule delivery.

Local Shipping (via SCENZE Delivery Team)

Within 2 - 7 working days of placing your order, although during busy periods, this may be longer. The expected delivery date will be included in your order confirmation email. You will also receive a notification (via email / mobile) from us on the day of shipment. Local shipping via SCENZE Delivery Team is FREE for orders weighing above 30kg.

Problems with your Order

My Order Hasn't Been Delivered

If your order has not been delivered within the timescales for your country, please Contact Us. Please remember to include your order number as this will help speed up the search for your order.

If we're unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.

Incorrect or Missing Items in Order

If you have received an incorrect item or an item is missing from your order, please Contact Us with details of the error. Please remember to include your order number within your message, as this will help us speed up the search for your order details.

If we are unable to locate your missing items, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.

International Shipping

We do not currently offer International Shipping - please check back at a later date :) We're working on expanding our reach so let us know if you want your country to be included too!